Refund Policy

This is Fabricgem.com Refund Policy

We value our customers that is why we created this refund policy to further protect them.

This refund policy can also be found on our, "Return Instructions" page.

Returns are subject to following conditions:

·          The item(s) must be returned within fourteen (14) days following the shipment date of the order   from FabricGem.

·          Packages without a return authorization number cannot be accepted. You can obtain this authorization number by calling customer service department at 1-213-629-0395 to obtain a "Return authorization number(RAN)" or e-mail us at support@FabricGem.com

·          Each item must be returned in the same condition as it was sent, uncut, not washed or processed.  The original FabricGem security tag must still be on the item in order for refunds to be processed. Damaged goods due to client negligence will not be accepted for refund.

·          Custom Work, Special orders or personalized, engraved items cannot be refunded unless there is an error on behalf of FabricGem .

·          All requests will be processed after our laboratory inspects and verifies the conditions of the item.

·          Shipping, handling and insurance costs will only be refunded if FabricGem is liable for the error.

·          If an item ordered with free shipping is returned only the actual shipping charge will be deducted from the order.

·          For rush delivery, shipping fees will not be refunded under any circumstances.

Again, please make every attempt to return your items as instructed with all its original materials. If you have any questions, contact our customer service department.

FabricGem is dedicated to bringing you the best value for all your quality fabric purchases. We will always make it a priority to provide satisfactory service to all our customers, and rest assured, we verify prices and condition of all our items as part of our shipping procedures.

If you receive a damaged or incorrect items, please contact Customer Service Representative as soon as possible at 1-213-629-0395

We have also created a Return Instructions page that you can follow so that we can assist you more.