Return Instructions

Return Instructions:

1) Call the FabricGem customer service department at 1-213-629-0395 to obtain a "Return authorization number(RAN)" or e-mail us at support@FabricGem.com

2) Complete the return form provided and write the return authorization number and the reason for your return.

3) Pack your merchandise with the original packing materials, including return form, packing slip, and the product certificate if appropriate in a cardboard shipping box.

4) Print your name, address and Return Authorization Number (RAN)

5) Send the package by registered mail, as this is the safest way to ship high-value items. Please ensure the package for the full value of the invoice plus shipping charges using the delivery courier of your choice. FabricGem is not responsible for lost or damaged items while shipping.

If the value of the item(s) you're returning is:

Less than $500: You can mail the item(s) via any courier. Be sure to ship your item(s) fully insured, and request a return receipt to ensure that your shipment is tracked.

More than $500: FedEx and UPS will not insure it, so mail your package via US Postal Service. Also, request a return receipt to insure that your shipment is tracked.

6) Print your name and address on the outside of the package in the return area

Returns are subject to following conditions:

·          The item(s) must be returned within fourteen (14) days following the shipment date of the order   from FabricGem.

·          Packages without a return authorization number cannot be accepted.

·          Each item must be returned in the same condition as it was sent, uncut, not washed or processed.  The original FabricGem security tag must still be on the item in order for refunds to be processed. Damaged goods due to client negligence will not be accepted for refund.

·          Custom Work, Special orders or personalized, engraved items cannot be refunded unless there is an error on behalf of FabricGem .

·          All requests will be processed after our laboratory inspects and verifies the conditions of the item.

·          Shipping, handling and insurance costs will only be refunded if FabricGem is liable for the error.

·          If an item ordered with free shipping is returned only the actual shipping charge will be deducted from the order.

·          For rush delivery, shipping fees will not be refunded under any circumstances.

Again, please make every attempt to return your items as instructed with all its original materials. If you have any questions, contact our customer service department.

FabricGem is dedicated to bringing you the best value for all your quality fabric purchases. We will always make it a priority to provide satisfactory service to all our customers, and rest assured, we verify prices and condition of all our items as part of our shipping procedures.

If you receive a damaged or incorrect items, please contact Customer Service Representative as soon as possible at 1-213-629-0395